Conflict management in a security context (27360 & 27361v2)
Welcome to the Managing conflict situations in a security context - Unit Standard 27360 (Describe conflict management in a security context) and 27361v2 (Manage conflict situations in a security context) online learning module.
This module covers the management of conflict situations by security personnel. People credited with this unit standard are able to, in a security context: assess factors impacting on the conflict situation; demonstrate the application of an action plan to manage the conflict situation; manage the conflict situation; and implement post incident action.
Course Details
Type
Modules for Unit Standards Last Updated:
Jan 2025 Time to Complete:
2 hours Number of Modules:
Two Module Content:
Narration and voiceover, interactive content, quizzes, knowledge checks, videos, checklist Chapters
Manage conflict situations in a security context module
- Introduction
- Defining assault
- Understanding aggressive behaviour
- Levels of conflict
- The assault cycle
- Identifying worrying behaviour
- Physical projection
- Verbal communication
- Projecting yourself
- Using communication and other techniques
- Factors affecting reaction times
Conflict management in a security context assessment
- The stadium
- The vaccination centre
- The music festival
- The sports match
- The international food fair