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Conflict management in a security context (27360 & 27361v2)

Welcome to the Managing conflict situations in a security context - Unit Standard 27360 (Describe conflict management in a security context) and 27361v2 (Manage conflict situations in a security context) online learning module.

This module covers the management of conflict situations by security personnel. People credited with this unit standard are able to, in a security context: assess factors impacting on the conflict situation; demonstrate the application of an action plan to manage the conflict situation; manage the conflict situation; and implement post incident action.

Course Details

Type
Modules for Unit Standards
Last Updated:
Jan 2025
Time to Complete:
2 hours
Number of Modules:
Two
Module Content:
Narration and voiceover, interactive content, quizzes, knowledge checks, videos, checklist

Chapters

Manage conflict situations in a security context module

  1. Introduction
  2. Defining assault
  3. Understanding aggressive behaviour
  4. Levels of conflict
  5. The assault cycle
  6. Identifying worrying behaviour
  7. Physical projection
  8. Verbal communication
  9. Projecting yourself
  10. Using communication and other techniques
  11. Factors affecting reaction times

Conflict management in a security context assessment

  1. The stadium
  2. The vaccination centre
  3. The music festival
  4. The sports match
  5. The international food fair

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