Communication and Customer Service in the Security Industry (27365 & 27357)

Welcome to the Communication and Customer Service in the Security Industry (Unit Standard 27365 Demonstrate knowledge of customer service in a security context, and Unit Standard 27357 Communicate with people in a security context) online learning module.

This module covers the customer service skills and knowledge required by security personnel. People credited with this unit standard are able to: describe the services and typical users of services provided by security personnel; describe effective relationship with clients in a security context; demonstrate knowledge of the delivery of customer service to clients in a security context; and demonstrate the procedures and requirements for communication, queries, and complaints between security personnel and the client's customers.