Responding to Emergency Actions in Community Housing (REACH)
The REACH eLearning Series is based around culturally safe and appropriate responses to potentially threatening or aggressive behaviour. This will help you to be able to identify and de-escalate behaviour that could spiral out of control in situations where such behaviour would be a danger to you, the person or any bystanders.
Course Details
Type
Curated Modules Last Updated:
TBA Time to Complete:
TBA Number of Modules:
Five Module Content:
Narration and voiceover in English, Samoan and Tongan, interactive content, quizzes, knowledge checks, video, tables, links to external support Modules
What is de-escalation?
- What is de-escalation?
- A model of de-escalation
Preventing conflict
- Culture and Cultural safety
- The importance of having a plan
- Keeping your head safe
Identify and understand escalating behaviour
- How to identify worrying behaviour
- Understanding aggressive behaviour
Responses for de-escalation
- Checking in on your responses
- Nonverbal communication
- Using nonverbal communication in de-escalation
- Standing and moving
Intervention for de-escalation
- Verbal communication
- Using verbal communication in de-escalation
- Setting limits & empathy
