De-escalation in GLAM setting
Welcome to the Galleries, Libraries, Archives and Museums (GLAM) De-escalation eLearning series.
This De-escalation and Personal Security eLearning Series is based around culturally safe and appropriate responses to potentially threatening or aggressive behaviour in the GLAM sector. This will help you to be able to identify and de-escalate behaviour that could spiral out of control in situations where such behaviour would be a danger to you, the person or any bystanders.
first module in the De-escalation eLearning Series: Introduction and background.
In this module, you will find information about de-escalation, the CPI Crisis Development ModelSM and how to work in a culturally safe way.
Course Details
Type
Curated Modules Last Updated:
Sept 2024 Time to Complete:
3 hours Number of Modules:
3 Module Content:
Narration and voiceover, interactive content, quizzes and knowledge checks, video, cartoons, links to related content, embedded further reading Modules
Introduction and background
- What is de-escalation?
- The challenges of GLAM
- A model of crisis
- Culture and cultural safety
- The importance of having a plan
- Keeping your head safe
Preventing escalation
- How to identify worrying behaviour
- Understanding aggressive behaviour
- Checking your responses
Methods of de-escalation and maintaining personal security
- Nonverbal communication
- Using nonverbal communication in de-escalation
- Verbal communication
- Using verbal communication in de-escalation
- Setting limits and empathy
