De-escalation eLearning series
Information about identifying and preventing escalating behaviour and responses and intervention for de-escalation.
Course Details
Type
Curated Modules Last Updated:
November 2024 Time to Complete:
5 hours Prices Starting At:
TBA Number of Modules:
Five Module Content:
Narration and voiceover in English, Samoan and Tongan, interactive content, quizzes, knowledge checks, video, tables, links to external support Modules
What is De-escalation?
- What is de-escalation?
- A model of de-escalation
Preventing conflict
- Culture and Cultural safety
- The importance of having a plan
- Keeping your head safe
Identify and understand escalating behaviour
- How to identify worrying behaviour
- Understanding aggressive behaviour
Responses for de-escalation
- Checking in on your responses
- Nonverbal communication
- Using nonverbal communication in de-escalation
- Standing and moving
Intervention for de-escalation
- Verbal communication
- Using verbal communication in de-escalation
- Setting limits & empathy
